Privacy Policy

Last Updated: June 2026

Who We Are

Janine Coney Consulting ("we", "our", "us") is a sole trader business providing personal branding, business consultancy, coaching, mentoring, speaking, workshops, memberships, events, digital resources and related services.

Business Location: Northamptonshire, United Kingdom

Email: janine@janineconey.co.uk

Telephone: 07545 073830

Website: www.janineconey.co.uk

We are committed to protecting your privacy and handling your personal information fairly, transparently and in accordance with applicable UK data protection laws.

What Information We Collect

We may collect and process the following personal information:

Name
Email address
Telephone number
Business name
Billing and payment information
Membership information
Event and workshop registration information
Information submitted through website forms
Marketing preferences
Information shared during coaching, mentoring, consultancy or strategy sessions
Website usage information and analytics data

We do not intentionally collect sensitive personal information unless it is voluntarily provided and necessary for the delivery of services.

How We Collect Information

We collect information when you:

Complete a website contact form
Subscribe to our email communications
Book a consultation, workshop or event
Purchase products or services
Join The Tribe membership
Communicate with us by email, telephone or online
Participate in coaching, consultancy, mentoring or strategy sessions
Visit our website

How We Use Your Information

We use personal information to:

Deliver services and fulfil contractual obligations
Manage bookings, memberships and event registrations
Process payments and invoices
Communicate with you about services and enquiries
Provide customer support
Improve our services and website
Send marketing communications where appropriate
Meet legal, regulatory and accounting requirements

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

To provide services, memberships, workshops, events, consultancy and coaching that you have requested.

Consent

Where you have agreed to receive marketing communications or have provided consent for specific activities.

Legitimate Interests

To operate, improve and grow our business, services and customer experience.

Legal Obligation

To comply with legal, tax, accounting and regulatory requirements.

Marketing Communications

If you subscribe to our email list, download resources, attend events or enquire about our services, we may send you information relating to our services, events, offers and business updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Memberships, Events and Workshops

When you join The Tribe, attend an event, participate in a workshop or register for a programme, we collect and process information necessary to manage your participation and provide the relevant services.

We will only use this information for legitimate business purposes connected to your membership, booking or participation.

Zoom Sessions and Recordings

Some coaching, mentoring, consultancy, strategy sessions, workshops and events may be conducted using Zoom or similar platforms.

Where appropriate, sessions may be recorded for:

Note-taking
Service delivery
Quality assurance
Resource creation
Administrative purposes

Participants will be informed where recordings are taking place.

Recordings are not routinely shared unless specifically agreed.

Recordings are retained only for as long as reasonably necessary and access is restricted to authorised individuals.

Use of Artificial Intelligence (AI)

Janine Coney Consulting may use artificial intelligence (AI) tools to support research, analysis, note organisation, content development, marketing, business operations and service delivery.

AI may be used to assist with analysing themes, insights, positioning, messaging, business development opportunities and other non-sensitive information arising from coaching, consultancy, mentoring and strategy sessions.

Janine Coney Consulting does not knowingly input sensitive personal data, financial information, health information, government identification details or private residential addresses into public AI systems.

Any AI-assisted outputs are reviewed, interpreted and refined using professional judgement before being relied upon or shared with clients.

Third-Party Service Providers

We use trusted third-party providers to help operate our business and website.

These may include:

Wix (website hosting and website forms)
Stripe (payment processing)
PayPal (payment processing)
Microsoft Outlook (email communications)
Zoom (online meetings and webinars)
Google Analytics (website analytics)

These providers process information only as necessary to deliver their services and are required to maintain appropriate security measures.

International Transfers

Janine Coney Consulting works with clients both within and outside the United Kingdom.

Some of our service providers may process information outside the UK.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information and comply with applicable data protection legislation.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Financial and transaction records may be retained for a minimum of six years in accordance with UK tax and accounting requirements.

Marketing information will be retained until you unsubscribe or request removal.

Where recordings are made, they will be retained only for as long as reasonably necessary for the purpose for which they were created.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience, website functionality and website performance.

We use Google Analytics to help us understand how visitors interact with our website.

You can control cookies through your browser settings and through any cookie preference tools provided on our website.

Further information can be found in our Cookie Policy.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent where consent is relied upon

To exercise any of these rights, please contact us.

Data Protection Complaints Procedure

Janine Coney Consulting is committed to handling personal information fairly, transparently and in accordance with applicable data protection laws.

If you have concerns about how your personal information has been collected, used, stored or shared, please contact us in the first instance so that we have the opportunity to investigate and resolve the matter.

Email: janine@janineconey.co.uk
Business Location: Northamptonshire, United Kingdom

Please provide as much detail as possible about your concern, including any relevant dates, communications or supporting information.

How We Handle Complaints

Upon receipt of a complaint, we will:

Acknowledge receipt of your complaint as soon as reasonably practicable.
Review the information provided.
Investigate the matter appropriately.
Contact you if additional information is required.
Aim to provide a substantive written response within 30 days of receiving your complaint.

Where appropriate, we will take reasonable steps to correct errors, update records or improve our processes.

Escalating Your Complaint

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Further information can be found at www.ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations or industry best practice.

Any updates will be published on this page and take effect immediately upon publication.

Contact Us

Janine Coney Consulting

Email: janine@janineconey.co.uk

Telephone: 07545 073830

Website: www.janineconey.co.uk