TERMS AND CONDITIONS

Last Updated: June 2026

Introduction

These Terms and Conditions govern the use of this website and the purchase of any services, memberships, workshops, events, programmes, consultancy services, digital resources or related offerings provided by Janine Coney Consulting.

By accessing this website, purchasing services, attending events, joining memberships or participating in programmes, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use this website or purchase services.

About Janine Coney Consulting

Janine Coney Consulting is a sole trader business providing personal branding, visibility, business consultancy, mentoring, coaching, speaking, workshops, memberships, events, retreats, digital resources and related services.

Business Location:
Northamptonshire, United Kingdom

Email:
janine@janineconey.co.uk

Telephone:
07545 073830

Website:
www.janineconey.co.uk

Services

Services may include, but are not limited to:

• Personal brand consultancy

• Brand strategy

• Business mentoring

• Coaching

• Workshops

• Masterclasses

• Events

• Retreats

• Speaking engagements

• Memberships including The Tribe

• Group programmes

• Challenges

• Digital resources and downloads

• Online and in-person training

All services are subject to availability.

Janine Coney Consulting reserves the right to amend, update, replace, postpone or discontinue any service where reasonably necessary.

Bookings

Bookings may be made through the website, via invoice, via direct agreement or through another booking process specified by Janine Coney Consulting.

A booking is not confirmed until payment arrangements have been accepted and confirmed.

By making a booking, you confirm that all information provided is accurate and complete.

Payments

Payments may be made through:

• Wix Payments

• Stripe

• PayPal

• Bank Transfer

• Other approved payment methods

Full payment may be required before access to services, events, workshops, programmes, memberships or resources is provided unless otherwise agreed in writing.

Where payment plans are offered, participants remain responsible for the full agreed fee regardless of attendance, participation levels, programme completion or personal circumstances.

Failure to complete a programme or use a service does not remove the obligation to pay any outstanding balance.

Overdue Payments

Where payment plans have been agreed, participants remain responsible for all scheduled payments.

If a payment becomes more than 7 days overdue, Janine Coney Consulting reserves the right to suspend access to services, programmes, memberships, resources, events or online platforms until payment is received.

An administration fee of up to £25 may be applied to overdue accounts.

Where payment remains outstanding for more than 14 days, Janine Coney Consulting reserves the right to terminate access and pursue recovery of outstanding fees together with any associated costs.

Memberships, Programmes and Group Participation

Memberships, programmes, workshops, challenges, masterclasses and events purchased through Janine Coney Consulting are for the sole use of the registered participant.

Places may not be shared, gifted, transferred, assigned or resold without prior written agreement from Janine Coney Consulting.

Membership access is personal to the purchaser and may not be transferred to another individual or business.

Memberships, including The Tribe, may not be shared between business partners, colleagues, employees or team members unless explicitly agreed in writing.

Any unauthorised sharing of access, login details, materials, recordings or membership benefits may result in immediate removal without refund.

Membership fees and programme fees are non-refundable once access has commenced unless otherwise stated at the point of purchase.

Access to Digital Content

Access to digital content, recordings, resources and programme materials is provided for the period stated at the time of purchase.

Janine Coney Consulting reserves the right to update, amend, replace or remove content, resources, materials and programme elements at any time in order to maintain relevance, accuracy and quality.

No guarantee is given that any content, recording or resource will remain available indefinitely.

Participants are responsible for engaging with and making use of materials during the access period provided.

The expiry of access periods does not create any entitlement to continued access.

Right to Refuse Service

Janine Coney Consulting reserves the right to refuse, suspend or terminate services, membership access, event attendance or programme participation where it is considered reasonable to do so.

This includes, but is not limited to:

• Non-payment

• Breach of these Terms and Conditions

• Inappropriate behaviour

• Harassment or bullying

• Misuse of membership access

• Conduct likely to negatively impact the business, its clients or its community

Where access is removed as a result of a breach of these Terms and Conditions, no refund will be due.​

Community Standards and Conduct

Members and participants are expected to contribute respectfully and professionally within all communities, memberships, events and programmes operated by Janine Coney Consulting.

The following behaviour is not permitted:

• Harassment, bullying or abusive behaviour.

• Discriminatory, offensive or inappropriate conduct.

• Spam or unsolicited promotional activity.

• Direct selling, recruitment or prospecting without prior authorisation.

• Sharing confidential information belonging to other participants.

• Conduct that negatively impacts the experience of other participants.

Janine Coney Consulting reserves the right to remove any participant whose behaviour is considered inappropriate, disruptive or contrary to the spirit of the community.

Removal under these circumstances will not result in a refund.

Non-Solicitation

Participants must not use The Tribe, workshops, programmes, events or community spaces operated by Janine Coney Consulting for the purpose of recruiting, soliciting, prospecting or promoting services to other participants without prior written permission.

This includes attempting to move members into alternative memberships, coaching programmes, networking groups, communities, events or commercial offers.

Participants may not join communities, memberships, programmes or events primarily for the purpose of lead generation, prospecting or business recruitment.

Janine Coney Consulting reserves the right to remove any participant who breaches this condition without refund.

Confidentiality

Participants may be exposed to confidential business information, personal experiences and commercially sensitive discussions shared by other members during events, programmes, memberships, workshops, coaching sessions or community discussions.

All participants agree to treat information shared by others as confidential and not disclose, reproduce or distribute such information without permission.

Participants are responsible for ensuring that confidential information shared within programmes, memberships and events remains private.

Confidentiality obligations continue after participation has ended.

Workshops, Events and Group Programmes

Bookings for workshops, events, masterclasses, challenges and programmes are made on the basis of the information provided at the time of booking.

Participants are responsible for ensuring they are able to attend and participate fully.

Attendance, participation and implementation remain the responsibility of the participant.

Where event-specific terms apply, those terms will be provided at the point of booking and shall take precedence over these Terms and Conditions.

Online Participation

Participants are responsible for ensuring they have appropriate internet access, equipment and technology necessary to participate in online programmes, workshops, events and sessions.

Janine Coney Consulting shall not be responsible for technical issues on the participant's side that impact attendance, participation or access.

Cancellations and Refunds

Unless otherwise stated within the specific event, workshop, programme, retreat or service description, all purchases are non-refundable.

When purchasing a place on an event, workshop, programme, challenge, membership or other service, participants are reserving capacity that cannot always be resold.

Failure to attend an event, workshop, programme or session does not entitle the participant to a refund, transfer or credit.

Requests to transfer a place to another individual must be made in writing and are entirely at the discretion of Janine Coney Consulting.

Memberships, including The Tribe, are non-transferable and may not be shared, gifted, assigned or resold.

Where a specific refund policy applies to a particular retreat, event, workshop or programme, that policy will take precedence over these Terms and Conditions.

Cancellation by Janine Coney Consulting

Janine Coney Consulting reserves the right to cancel, postpone, reschedule or amend an event, workshop, programme, retreat or service where circumstances make this necessary.

Where this occurs, participants may be offered an alternative date, transfer, credit or refund as deemed appropriate by Janine Coney Consulting.

Janine Coney Consulting shall not be responsible for travel, accommodation, loss of earnings or any other costs incurred by participants in relation to cancelled or amended events.

Rescheduling and Cancellation of 1:1 Sessions

Where services include individual coaching, mentoring, consultancy or strategy sessions, participants are responsible for attending all scheduled appointments.

If a participant needs to reschedule a session, a minimum of 72 hours' notice should be provided wherever possible.

Janine Coney Consulting will make reasonable efforts to accommodate requests to reschedule appointments. However, alternative dates and times cannot be guaranteed.

Where less than 72 hours' notice is provided, Janine Coney Consulting reserves the right to treat the session as delivered and the session may be forfeited.

Failure to attend a scheduled session without notice will be treated as a missed appointment and will not normally be rescheduled or refunded.

Where a venue, meeting space, travel arrangements or other third-party costs have been booked specifically for a client session, the client remains responsible for those costs if cancellation occurs after the booking has been made.

Exceptions may be considered in exceptional circumstances at the sole discretion of Janine Coney Consulting.

Rebooked Sessions

Where a 1:1 session has been postponed by agreement, the session must be rebooked and taken either:

• Within two months of the original scheduled session date; or

• Within the duration of the programme purchased,

whichever period is shorter.

For example, where a participant is enrolled on a four-month programme, all sessions must be taken within that four-month programme period unless otherwise agreed in writing.

Sessions not used within the applicable period may be forfeited.

The expiry of a programme or service does not automatically extend the availability of unused sessions.

Any exceptions will be considered at the sole discretion of Janine Coney Consulting.

Travel and Mileage

Where services are delivered in person, travel within 20 miles of my business location in Northamptonshire is included within the agreed fee unless otherwise stated.

Additional travel may be charged at 45p per mile together with any reasonable parking, toll, accommodation or other travel-related expenses incurred.

Any additional travel costs will be discussed and agreed in advance wherever possible.

Consultancy, Coaching and Mentoring

Services provided by Janine Coney Consulting are designed to provide guidance, support, accountability, strategic insight and professional expertise.

Whilst every effort is made to provide high-quality services, no guarantees are given regarding business growth, revenue, visibility, sales, opportunities, results or outcomes.

Results will vary according to individual circumstances, commitment, implementation, market conditions and other factors beyond the control of Janine Coney Consulting.

Participant Responsibility and Disclaimer

Janine Coney Consulting provides mentoring, coaching, consultancy, training, facilitation and strategic guidance designed to support personal and business development.

Services are educational, developmental and strategic in nature and are not a substitute for medical, psychological, psychiatric, therapeutic, legal, financial, tax or other regulated professional advice.

Participants remain solely responsible for their own decisions, actions, implementation and results arising from participation in any service, programme, event, workshop, membership or consultancy engagement.

Participants are encouraged to seek appropriate professional advice where required and accept full responsibility for decisions made following participation in any service provided by Janine Coney Consulting.

Nothing provided during services, programmes, events, memberships, workshops or consultancy engagements should be interpreted as professional medical, legal, financial or psychological advice.

Use of Artificial Intelligence (AI)

Janine Coney Consulting may use artificial intelligence (AI) tools to support research, analysis, note organisation, administration, content development, marketing and service delivery.

AI may be used to assist with analysing themes, insights, positioning, messaging, business development opportunities and other non-sensitive information arising from coaching, consultancy, mentoring and strategy sessions.

Janine Coney Consulting does not knowingly input sensitive personal data, financial information, health information, government identification details or private residential addresses into public AI systems.

Any AI-assisted outputs are reviewed, interpreted and refined using professional judgement before being relied upon or shared.

The use of AI does not replace professional expertise, judgement or decision-making.

Intellectual Property

All content, materials, frameworks, resources, training materials, presentations, downloads, recordings, methodologies, intellectual property and other materials provided by Janine Coney Consulting remain the property of Janine Coney Consulting unless otherwise stated.

Participants are granted a non-exclusive, non-transferable licence to use materials for their own personal or business development purposes only.

Materials may not be copied, reproduced, distributed, sold, shared, adapted, published, repurposed or commercially exploited without prior written permission.

Unauthorised use of intellectual property may result in legal action.

Recordings

Participants may not record, photograph, livestream, reproduce, distribute or share any event, workshop, programme, membership session, coaching session, consultancy session or community discussion without prior written permission.

Only recordings, transcripts or notes created or authorised by Janine Coney Consulting may be used.

Where sessions are recorded by Janine Coney Consulting, participants will be informed.

Photography and Media

Photography, video recordings and other media may occasionally be captured during events, workshops, retreats, programmes or memberships for training, promotional, educational or business purposes.

Participants who do not wish to appear in photographs or recordings should notify Janine Coney Consulting before the event and reasonable efforts will be made to accommodate that request.

Professional Behaviour

Janine Coney Consulting is committed to providing a professional, respectful and supportive environment.

We reserve the right to refuse, suspend or terminate participation where behaviour is abusive, threatening, discriminatory, dishonest or otherwise incompatible with maintaining a positive and productive experience for clients, members and participants.

No refund will be provided where access is removed due to a breach of these Terms and Conditions.

Limitation of Liability

Nothing in these Terms and Conditions excludes liability where exclusion is prohibited by law.

To the maximum extent permitted by law, Janine Coney Consulting shall not be liable for:

• Indirect or consequential losses

• Loss of profit

• Loss of opportunity

• Loss of business

• Loss of revenue

• Loss of reputation

The total liability of Janine Coney Consulting arising from any claim shall not exceed the amount paid by the participant for the relevant service.

Force Majeure

Janine Coney Consulting shall not be liable for any delay or failure to perform obligations where such delay or failure results from circumstances beyond reasonable control, including but not limited to illness, extreme weather, venue issues, travel disruption, government restrictions, internet outages, utility failures or other unforeseen events.

Reasonable efforts will be made to provide alternative arrangements where appropriate.

Complaints

If you are dissatisfied with any service, programme, event, workshop or membership, please contact:

janine@janineconey.co.uk

Complaints will be investigated fairly and professionally.

Janine Coney Consulting aims to acknowledge complaints as soon as reasonably practicable and to provide a substantive response within 30 days where possible.

Further information regarding the handling of personal data and data protection complaints can be found in our Privacy Policy.

Privacy

Use of this website and our services is also governed by our Privacy Policy and Cookie Policy.

Entire Agreement

These Terms and Conditions, together with any service description, booking information, retreat policy, coaching agreement, Privacy Policy and Cookie Policy, constitute the entire agreement between the parties and supersede any previous discussions or representations relating to the relevant service.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

Janine Coney Consulting reserves the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website and will take effect immediately upon publication.

By purchasing, booking or participating in any service provided by Janine Coney Consulting, you confirm that you have read, understood and agreed to these Terms and Conditions.